The man in the long gray coat

I felt the tap on my shoulder and I turned to see a tall, older man in a long gray coat pushing a piece of paper toward me, his finger pointing to the upside down words. He stayed silent as I took the paper and started reading, “I speak no English. . .”

The paper explained the situation, but not what he might want. There were three phone numbers listed so I held up my mobile phone and he nodded. I called the first and got voice mail. I looked at him and shrugged. The second call just rang so I hung up. The third met with success, though the street noise and the poor English at the other end of the line made for a rather comical exchange reminiscent of Abbot and Costello’s, “Who’s on first?” skit.

I handed him the phone and heard them talk in a language I did not recognize. Handing the phone back, I learned he wanted to go to the address on the paper. I walked him to the subway in silence, hoping to find help at the turnstile only to find it empty. We stood waiting as I hoped someone would come to provide him assistance.

Another passenger walked through the turnstile and, following his example, the man in the long gray coat pulled out a bus transfer and followed him, displaying the transfer to the vacant booth. He marched to the platform with me now following him. He knew which subway to take, so perhaps things were sorted out in the phone conversation. A stop later I left him smiling at me and wondered if he would make it.

In a recent meeting, it dawned on me how well I had come to know the organization. Not long ago, I was like the man in the long gray coat. I didn’t understand the language of the organization, how it was structured, who to talk to, or the “real” culture. The skills that got me hired were not the ones necessary to survive; no one asked me about patience, persistence or resilience in the interview.

The man in the long gray coat had someone who spoke his language, something we don’t always have when we join a new organization.

And a cool looking long gray coat never hurts either.

Stop Comparing me to Animals

“If you were an animal, what animal would you be?” said the interviewer.

I first heard this question in grade school. The teacher worked her way through the class and as various animals were selected by other students, I tried to think of one not chosen.

“A tiger,” I said.

“Ah,” said the teacher. “Powerful, brave, and king of the jungle. Is this why you chose a tiger?”

“Yes,” I said preferring her answer to my attraction to the orange stripes.

So, I’m surprised to find this question in an interview considering the myriad of ways any choice can be interpreted. Surely we can figure out how to interview without getting cute with our questions. I was once asked in an interview to name someone I admired. This free-wheeling interview took place in a bar where I and the other finalist took turns answering questions apparently written at the bottom of their whiskey glasses. I can’t imagine what they may infer from my choice of a public figure.

As my rival answered, I thought about the question and decided to use a fictitious individual. I told them of a friend’s dad. When asked why I chose this person, I answered with characteristics I admired in leadership. They never had a chance to make any interpretation other than the one I presented.

The animal question posed a similar but more difficult challenge. Making up animals might not be appropriate. Perhaps some dinosaur would work. No, they might wonder why I wanted to be extinct.

“A duck-billed platypus,” I said to questioned looks.

“An odd choice; why?” she said obviously wanting lions, tigers and bears. It is a rare person who knows anything about the behavior of a duck-billed platypus, myself included, so the door is wide open.

“Well,” I started, “let me tell you . . .”

Reminiscing – Chef School Part 2

I blame it on my parents really. I can’t remember the occasion, but I insisted on making them breakfast in bed. My first solo cooking attempt at about the age of 10 revolved around toast, jam and tea. The empty sugar bowl didn’t deter me; I simply refilled it. Unfortunately, salt looks alarmingly like sugar and, from the look on my dad’s face, taste alarmingly different. Salty tea and a smoke-filled kitchen from burnt toast left a long delay until my next solo event, but didn’t curb my enthusiasm.

As I looked forward to my first class in chef school, I reminisced about my other cooking highlights. When I first moved out, the apartment I shared with a friend had an odd quirk – the kitchen sink would fill with soap suds from the apartment below whenever they turned on their dishwasher. Entertaining guests, I heard a strange gurgling noise and dashed to the kitchen just in time to save our draining spaghetti from the suds.

I don’t believe I have ever been that attentive since. I put a quiche in the oven then left to see a movie. The fire trucks outside our apartment building put an end to the easy walk down Yonge Street after enjoying the matinee. “There’s a quiche in the oven,” I said, picking up the pace. I found the quiche ruined, but I had not set fire to the apartment.

Not that I haven’t continued to try. My wife ran into the kitchen soaking wet from the shower asking why I was letting the pizza burn. Turning, I discovered smoke coming from the stove 10 feet away. “Did I mention my poor sense of smell?” I said. A few weeks later, my wife, soaking wet from the shower, came running to the front porch asking, well you get the picture. More burnt pizza. I couldn’t blame my poor sense of smell this time. I now used my iPhone to time everything and my wife won’t let me cook while she is in the shower.

So, for the first time I will cook with a gas stove. All things considered, I’m not sure the school should let me near an open flame.

 

Chef School – Part 1

“Heather and Tam are going to chef school and inviting me to join them,” I said to my wife. “You should go,” she said, leaving me to wonder if my cooking needed improvement.

I thought on it for a while. I love to cook; beyond liking the food and the wine part I also enjoy the organizing, creating and entertaining aspects. But is chef school going to change the perspective of my dinner guests? While everyone seems to enjoy my food, is the same meal served by someone going to chef school now mediocre?

I’ve cooked all my adult life. My parents, from Dublin, Ireland fed us fish and chips on Fridays, liver and onions on Saturday and roast beef on Sundays without fail. I remember lots of canned beans on toast during the week. I grew to hate boiled cabbage, forced to eat it cold as I stubbornly sat at the kitchen table trying to out wait my equally stubborn father. To this day I still gag at the thought of eating cold boiled cabbage.

To my parents, cooking was a necessary chore. After a long day at work and my mother at her evening job, my father napped on the couch. We eventually worked up the nerve to wake him to quickly fry something for his now starving kids. For me it is a form of relaxation and escape; rarely is it a chore.

I’m not sure where my interest in cooking came from.  It may have started when I moved out after finishing university. My mother gave me a slow cooker as a housewarming gift. Either she knew I had a hidden desire for cooking or thought this might make an unpleasant task less so. Regardless, I believe this to be the beginning and, 35 years later still use that same slow cooker.

So, after 35 years of cooking for me, for others and for my family, someone suggested I seek professional help.

In the end I couldn’t resist the opportunity to play with “real” kitchen equipment with friends, so I signed up for the twelve week basics course and looked forward to getting my chef’s gear.

 

I could understand the umbrella . . .

It should have been a relaxing Sunday morning.

With a long weekend looming and plans to escape the city, I found myself in need of some reading material NOT related to work. Time to get back into the world of fiction, a much saner place than reality. So Sunday morning I decided to hop on the bike and cycle to the Chapters at the Eaton’s Centre and pick up a few books.

It was a hot day with the temperature pushing 30 Celsius. Helmut on, water bottle filled, I headed along Gerrard Street. When you bike in the city, you learn to be observant – car doors, pedestrians, turning vehicles, the occasional racoon. On this day, it was a shopping cart, pushed out between two parked cars with just enough time to slam on the brakes.

“Sorry, didn’t see you,” he said, not bothering to stop but continue his dash across the street.  Continuing across the Don Valley, I spotted a man on the sidewalk beside me step onto the road. No need to stop or ring my bell, there was plenty of time for him to cross, but he just kept walking towards me, head slightly bowed, alone in his own world. Ringing my bell brought him back to my world with a start and a “sorry,” a word I would hear many times on this trip.

Toronto has lots of bikes and recently, lots of press about bike transportation. The city has finally approved an underground bike parking lot complete with showers, so you would think more people would be aware of their presence. But no, not really. On three more occasions pedestrians stepped on the road before looking, near enough that a second delay would have resulted in a collision.

The city recently opened some bike lanes and I decided to try one out. I was passed by two cyclists who used the road instead of the path. Then an electric bike passed me, approached a red light and turned right without even slowing down. We are all guilty.

I stopped at the red light and another cyclist stopped beside me. He was on a racing bike complete with colourful racing clothes. Even on a bike, despite the aerodynamic properties of your clothing, you cannot race along Queen Street. There are just too many lights. How do you get a workout?

“Go ahead, I’m not very fast,” I said as the light turned green.

“No, you go,” he replied. “I’m not that fast either.” Going ahead, it only took 100 feet or so for him to power past me, making me feel even slower. And that’s when I spotted him. Standing on the sidewalk, coffee in hand. I could understand the umbrella as a possible defence against the sun.

But not the earmuffs. I stared and then had to quickly brake for another red light and a crossing passenger.

“Sorry,” I said. Oops I thought.

The perfect tie

I knew it would be a weird day when he climbed aboard the streetcar. It wasn’t so much he was dressed head to toe in black, but the Darth Vader floor-length black overcoat complete with hood pulled up over his head and dark sunglasses that made him stand out. The Gerrard streetcar draws a mix of travellers, though one from a comic book or a time travelling wizard from the middle ages was a first for me.

I have to admit, part of me wished I could dress like that. I could picture myself arriving at work, walking past the cubicles.

“Who is that?” she asked her coworker.

“Oh, that’s the consultant,” he whispered. “They say he knows things. You know, like magic. Don’t look him in the eyes!”

But no, I’m dressed in brown pants and jacket with a paisley patterned shirt. A touch of wildness without the attitude. I once worked for someone who insisted we wear ties. He said it was the only way to tell who was in charge. I complied, but never agreed with his view. Leadership doesn’t come in red and blue stripes, and a noose around your neck is a bad metaphor for leadership.

So I am down to one suit and a handful of ties for those special occasions, interviews and first client meetings. There are time to look different; to stand out or to meet the assumed expectations of others. In another position, I continued to wear a suit and tie while everyone else dressed casual. It took me a while to realize I wasn’t being accepted as I insisted, through my wardrobe, on being different.

As I wait outside the door for a meeting, a coworker greets me. “Nice shirt,” she says.

Yes, but it’s not a floor-length, hooded black coat. Pity, as I have the perfect tie to go with it.

 

Look at my new shoes

The airport security ritual begins. I empty the contents of my pant’s pockets into the pockets of my jacket and then place my jacket into a bin. My watch is next. Then my belt. I look down at my shoes. I hate having to take them off and walk barefoot through security.

I raise my leg to show the security guard my shoe, “Are my shoes OK?”

“That depends on you,” she says. My foot hovered uncomfortably as I pondered her reply.

“What? No, do I have to take them off?” I asked.

She didn’t look up from what she was doing as she replied, “You can always try.”

I lowered my foot and proceeded, setting off an alarm. “That’s odd,” I said to the next security guard as I raised both arms up as if being crucified.

“It’s a random alarm so I need to swab you,” she said. I let my arms hang until she started swabbing not so random parts of my body and clothes, including my shoes. I started to wonder about the randomness of the alarm.

Having passed the swab test (and considering just taking the damn shoes off next time) I collected my things and, my belt upside down but securely in place, headed to the gate, thinking about the last time I showed off my shoes.

I was perhaps six or seven years old and in the back seat of my Dad’s car. We had made a rare excursion to Buffalo to do some shopping and my brother and I were sporting new running shoes – canvass sneakers. My Dad told us not to mention our new shoes as we crossed the border. Of course, neither my younger brother or I had a clue what the border was.

As we approached, my Dad answered the border guard’s questions. When he asked if there was anything to declare, I remembered not to mention the new shoes, so I leaned back and raised my feet so the border guard could see them, my brother following suit. Dad never said I couldn’t show them off; just not say anything. The guard waived us on with nothing more than a chuckle.

My Dad didn’t say anything to either of us, but we never went to Buffalo again.

As I find a seat at the gate, the memory reminds me to take things in stride. As much as I find others frustrating me, I’m sure I give as good as I get.

I lean forward and look at my feet, imagining new canvass sneakers and say to no one in particular, “Look at my new shoes!”

Laughing at work?

It was the “beep beep” that sent me back to my youth. Standing at the corner of Yonge and York Mills in Toronto, a driver displayed his impatience with the reflexes of the one in front when the light changed to green.

“Beep beep” – the Roadrunner cartoons, part of the Bugs Bunny show. Every Saturday morning I woke early and headed to the TV and sat on the couch for hours watching every cartoon show. On occasion I was too early and would sit and watch the farm report or a fishing show patiently waiting for the cartoons to start.

The Bugs Bunny show was the best, and I remember my father liked the Roadrunner cartoons. Whenever one came on I would call, “Dad, dad – it’s the Roadrunner. Come see.” And then we shared a moment or two laughing that are some of my strongest memories.

I crossed the street heading towards the parking lot where I had left my car. I’m still watching cartoons, I thought. I watched the Simpson’s with my kids and I thought of a couple of other things I did as a kid that I’m still doing today.

I loved comic books. Spiderman, Daredevil, the Avengers and Batman. While I don’t read the comics anymore, I never miss the movies – the “acceptable” adult way to read comic books. The new Ironman is out this weekend and is high on my list.

And then there are games. While as a child board games were all we had (and those wonderfully creative ones we would play outside with nothing but our imagination) the onset of computers ushered in a whole world of games that as adults, didn’t seem childish. I loved playing Diablo, creating a “role” and then acting it out.

So, I’m still doing all the things that, as a child, brought me joy and taught me so much about being creative, making friends, working in teams (hockey!!!), trusting one another, being let down, resolving conflict, organizing and saying goodbye.

All things we do at work with, I fear, considerable less fun. As a part-time teacher at college I’ve rediscovered all these things as I try to engage the students in learning and taking control over their future. Fun, learning and productive work don’t have to be mutually exclusive.

As I start the car for my trip through traffic, I reflect on the leadership team I am facilitating on building a change story. I think I will start by reading them a child’s story. We can discuss the simple message, the power of stories and re-connecting to that child that never disappeared but has been cleverly hidden under layers of process, management by objectives and performance management.

If you can’t have fun at work, work at having fun. It could be powerful.

A KWIC response under pressure

I’ve never been in an interview where I have felt myself. Just to be clear, felt like myself.  They are pressure situations, often in front of several people, where you sit and wait for the next complexly worded question. Each one asked by a different person so you don’t know where to look. Many are lengthy with several parts.

“It’s OK if you need us to repeat the question,” she said. I suspected that if I tried that avenue someone would casually make a small note beside the question, perhaps “trouble focusing,” or “poor short term memory” or simply doodling the equivalent of, “tsk, tsk.”

Some things do seem to come easily at interviews. I have no trouble sweating. I clear my throat regularly as if I have some undiagnosed ailment, causing everyone to slowly lean back in their chairs and bring their hands to their face as if deep in thought, but really hoping to fend off any germs. I can even quickly discover how the mechanical chair works, one time knocking the control with a stray hand and instantly finding my chin on the table looking up at everyone.

I came across something called KWIC in Marlene Caroselli’s “Critical Thinking,” a book with a number of activities I use in teaching and facilitation. KWIC provides a framework for formulating a reply under pressure and at least fend off some of the desire to tell the panel whatever thought comes to mind in whatever order they hit your mouth.

KWIC gives you a way of building a story and fits well with behavioral interviews. The “K” is for Kernel – the purpose of your story or, in an interview, the problem, opportunity or challenge you are going to tell your interviewers where you excelled. One sentence should be enough to set the stage.

The “W” is for Widen. Expand on your introduction and tell more about the story. Remember, you should be at the center of the story; you are the hero. The “I” is for Illustrate and is where you give specific examples or details that support or prove what you did. And finally, the “C” is for Conclude. Here you sum your accomplishments with as measurable a statement as the case will allow. It represents the value you provide.

In addition to pressure situations requiring a quick verbal response, KWIC provides a good structure for written responses. For example, responding to an email or structuring written responses to application questions. Like anything, practice will make you better, and developing a set of KWIC stories of your accomplishments in advance (and practicing them orally) will help you prepare for interviews.

Though it isn’t of much use when your chair unexpectedly drops a foot.  A KWIC “oops” and a laugh seemed sufficient.

I got that job.

Same ole?

I didn’t even see him, just heard, “Same ole?”

I spotted the smiling round face behind the row of coffee urns at the Second Cup I now frequent calling out in his accented English if I want the same drink as usual. It amazes me how fast he learned my rather average drink (large dark coffee), though my frequency and bright orange jacket may be a factor.

Getting to Second Cup from where I currently work involves passing the temptation of two other places that serve coffee. One sells coffee in support of their food selection and never has a line up, which having tried the coffee is perfectly understandable. The old, glass carraffs sitting on hot plates remind me of the old days. Could be the same coffee, too.

The other is Tim Hortons. I used to like Tim’s coffee. Tim Horton was my favorite hockey player. Whenever I would play sports where I received a number, I always wanted #7.

“Why do you want that number,” I was asked. “Lucky 7?”

“No,” I replied. “It’s the number Tim Horton wore when he played for Toronto.”

“Who?”

“Tim Horton. The hockey player,” I said to a blank stare. “Never mind, just give me the number.” I fear Tim will be remembered more for “Tim Bits” than his stellar defensive work and participating in Toronto’s last Stanley Cup. Alas, it won’t be for the coffee.

As I pass Tim’s I watch a long line of customers slowly move towards three servers, each with a sense of urgency written on their face. No recognition. No acknowledgement. They take the order and the customer moves to the side to pick up their food and drink from someone else as “next” is shouted. It all seems so automated; a human imitation of a vending machine. And that’s how the coffee tastes to me – mechanical. The image of the service is reflected in my perception of the taste. Tim’s is a place you stop on your way somewhere else; it’s not a destination any more. Not to me.

Both Tim’s and Second Cup are successful in their chosen models; they know who they are. As I continue along the tunnel to satisfy my new habit, it makes me ponder about what I want to be. I reflect on how I have unleashed more creativity and expression than in the past, particularly when teaching or facilitating. I enjoy seeing the “light go on” in others. I think about disruptive innovation as I hear, “Same Ole.”

The irony of satisfying a habit while thinking about breaking out of them is not lost on me.

“Yes,” I say.